Delivery information
Delivery Information
Track your order
Delivery options
- Orders placed before 6 PM will be shipped in 1-2 working days. You will receive your parcel within 3-4 working days. (For Highlands and Islands this could be 1 day longer)
- You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
- Delivery is done either to you directly, or in case of absence, to a safe place. In case you need to change the delivery address please contact our Customer Care service. DPD will also inform you upfront about the date and time of the delivery. You can change the date and time of the delivery using the provided link
- We receive prepaid payments. We do not accept COD payments
- Please check your parcel upon delivery and while the driver is still present. If the item appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will discuss further steps.
- If you do not advise the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
- You can find more information here https://www.dpd.co.uk/terms-and-conditions.jsp
- Deliveries are only made in the United Kingdom
If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service
- Orders placed before 6 PM will be shipped in 1-2 working days. You will receive your parcel within 3-4 working days. (For Highlands and Islands this could be 1 day longer)
- The delivery company is unable to leave your parcel in a safe place.
- You will be notified by email once your order is dispatched and you will receive your tracking number, which can be used to get all the updates about your delivery.
- On the day of delivery you will receive a text message from Parcelforce Worldwide with the one hour delivery window.
- If you provide your mobile number, you will receive an interactive text message about the delivery. You will have the option to interact and change this if not convenient. The options are:
- Delivery to the nearest Post Office
- Leave with neighbour
- Postpone the delivery by 1 or 2 days.
- Parcelforce Worldwide delivers between 8:00 AM – 6:00 PM.
- If you are not at home to receive your parcel, and no other instructions have been provided to Parcelforce Worldwide, the driver will take the item to your nearest Post Office to await collection. A card is left advising you of the location.
- Parcelforce Worldwide has access to 10,500 Royal Mail Post Offices across the UK.
- All parcels will require a signature upon delivery.
- Take the card and proof of ID to the Post Office when collecting.
- Parcels are held at the Post Office for 16 days.
- We receive prepaid payments. We do not accept COD payments
- You can track your order on the following website https://www.parcelforce.com/track-trace
- We ship within Great Britain and Northern Ireland only.
- Please check your parcel upon delivery and while the driver is still present. If the item appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will discuss further steps.
- If you do not advise the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
- If you have accepted the parcel but notice damage upon opening it, please contact our Customer Care service
- You can find more information here https://www.parcelforce.com/help-and-advice/receiving
- Deliveries are only made in the United Kingdom
Payment options
- After selecting credit card payment you will be transferred to 3D Secure platform to fill in the data. If the transaction is authorized, the payment proceeds immediately and we can post your order the very next day.
- Our staff does not operate with your card data. The process is finished through online banking.
- Do you hate filling in payment details over and over? You can simply save the card details for a future purchase by checking the “Save card for your next purchase” box. Your card details will be saved as secure information in our payment gateway and the next time you shop, you can simply select which card you want to pay with, without lengthy filling in of payment details. Our employees do not have access to this sensitive information. You can manage your cards in your account on “My cards” tab.
- Use your Paypal account for payment.
- The parcel will be shipped to the address shown in your Paypal account.